To: Sally Truman <struman@netmail.com> 

From: Ron Elmer <ron@RClheating.com> 

Date: October 15 

Dear Ms. Truman: 

I am writing to remind you that you are scheduled to have your washing machine inspected and cleaned on October 28 between 8:00 A.M. and 10:00 A.M. Please be aware that our technician may arrive at any time within the quoted timeframe. _____ (131 ) , it is important that someone be available to let the technician into your home. As per your request, the technician _____ (132) a basic inspection and cleaning of your washing machine. Our standard rate for this residential service is $50.00. If the inspection reveals any problems, you will be provided with an additional quote before these_____ (133) are addressed. _____ (134). My direct line is 555-2333.

Sincerely,

Ron Elmer