M : Hi, this is Neil Chen. I just made an online reservation at your hotel (32), but when I saw the confirmation page, I realized that I’d made a mistake in the dates. Can I make a change ? (33)
W : I’ll be happy to change your reservation provided we have a room available. Could you please give me your confirmation code ?
M : Sure, it’s VF732. I want the reservation for the following weekend – January tenth through twelfth. Will the price be the same?
W : Let me see. Yes, we do have a room available for that weekend at the same rate, so I’ve changed your booking with us. Can you expect an updated confirmation in your e-mail shortly. (34)