Directions: Read the texts that follow. A word, phrase, or sentence is missing
in parts of each text. Four answer choices for each question are given below
the text. Select the best answer to complete the text. Then choose the letter (A), (B), (C) or (D) .choose the one word or phrase that best completes the sentence
A word or phrase is missing in each of the sentences below. Select the best answer to complete the sentence.
Questions 131-134 refer to the following e-mail.
To: Customer Service Department
From: Kenneth Venkman
Subject: Incorrect billing statement
Date: July 20
I am contacting you once ____
(131) after receiving no reply to my prior e-mail regarding the problem with my gas bill for the month of June.
After receiving my bill for last month, I queried the charge that was included for unpaid gas in May. When I called your department about the issue, I ____
(132 ) that the incorrect charges would be removed and that a new bill would be sent to me by e-mail.
However, the new bill still includes these erroneous charges, which I have no intention of paying. Therefore, I have attached an image of a receipt ____
(133) that I paid my bill for the month of May in full on June 12. ____
(134).
Sincerely,
Kenneth Venkman