Các
từ vựng phổ biến nhất trong tình huống tại Khách Sạn,
các em có thể dùng các mẫu câu bên dưới.
10 questions you might hear
Do you have a reservation?
May I have your name, please?
How long will you be staying?
Could I see your I.D., please?
How many guests are with you?
Could you please fill out this form?
Do you need help with your bags?
Do you need a wake-up call?
Are you familiar with (Vancouver)?
Is there anything else we can help you with?
10 questions you might ask
Do you have any rooms available for
(the sixteenth of March)?
Is breakfast included?
Does the room have air-conditioning?
When can I check-in?
Can I see the room, please?
Can someone help me with my bags?
Could I have a wake-up call at
(seven o'clock) please?
Is there an airport shuttle bus?
When is check-out time?
Could we please check-out a little later,
at (one o'clock)?
10 statements you might hear
I'm sorry, we don't have any rooms available.
Your room is on the second floor.
Your room number is (811).
Sorry, pets are not allowed.
Please sign your name here.
Here is your key.
There is a restaurant on the ground floor.
More fresh towels are available at the front desk.
Thank you for staying with us!
10 statements you might say
I'd like to book a room, please.
I'd like a single room, please.
I'd like a double room, please.
The room is too noisy.
I would like to change my room.
We need (housekeeping service), please.
We' d like to stay for an extra day.
I' ve lost my room key.
We' re checking out now!
We really enjoyed our stay.